Shipping Policy

Delivery Areas

We currently deliver only in United States, Canada, United Kingdom and Australia.

Processing Times

All orders are prepared and dispatched within 1 to 2 business days after payment confirmation.

Delivery Times

The average delivery time is estimated to be between 5 to 10 business days, depending on the destination.

Shipping Fees

We offer a single shipping option: Shipping is free, regardless of your order amount.

Order Tracking

As soon as your parcel is dispatched, you will receive an email with a tracking link so you can monitor your delivery with full transparency.

Delivery Issues

In the event of unusual delays, damaged parcels, or if your order has not been received within 30 days of dispatch, please contact our customer service at: contact@medalislab.com. We are committed to handling your request promptly and offering an appropriate solution.